Addresses: All addresses must contain a contact name, street address, apartment/suite number and zip code. UPS, Fed-Ex, and freight carriers cannot deliver to P.O. Boxes.
Artwork Setup Charges: $70.00 (v). Please e-mail artwork (call for address). If sending a disk or by email, we need it in PC format (Jpeg, Ai or PDF). Screen Print must have vector artwork.
Artwork Cleanup / Typeset: To create process ready artwork or set type, customer will be billed $50.00 (v) per hour.
Cancellations: Cancellations must be made in writing. Depending on the work already completed, a $50.00 (v) cancellation charge will be levied, as well as artwork completed to the time of cancellations. Any changes made to the order will effect your due date.
Claims and Returns: All claims must be submitted in writing along with samples of the product. The submission must be made within 15 days of receipt of the merchandise. Price adjustments or Return Authorization are solely at the discretion of the factory and will not be issued unless the required sample is reviewed. Merchandised returned without authorization will be rejected. Returns must be received within 15 days of the issued authorization. Returns must be properly packaged to prevent damage.
Freight Damages: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged the factory will not bear responsibility.
Co-op Programs: Quotation upon request. When it is necessary for us to ship parts of an order at some future date, the entire order will be produced and invoiced at the time of the first shipment is produced, and the balance of the order is stored in our warehouse. There will be a $10.00 (v) charge for each release from inventory and a $25.00 (v) inventory charge.
Drop / Split Shipments: For drop or split shipments $10.00 (v) per address, plus freight charges.
F.O.B.: Los Angeles, California
Foreign Shipments: Customer must provide name, address and phone number of consignee or your client if available. Please add $35.00 (v) for additional paperwork. We can provide a broker if necessary.
Fulfillments / Monthly Programs: Available – please inquire.
Import Orders: A deposit of 50% is required upon receipt of order. Balance will be due at time of shipping from overseas. Import pricing includes all charges except inland freight (FOB Los Angeles). Duty rates are included in landed cost of the merchandise. If rates change adjustments will be made on the final invoice. Inland freight/quantity adjustments (over or unders) will be sent on final invoice. Import orders are subject to 5-10% over or under. All import will be in full case quantities.
Individual Drop Shipments: For standard size items $5.00 (v) per address, plus actual freight charges. We need the list on an excel file, no special characters (periods, comas, dashes, etc.), text only. Name – Company – Address – City – State – Zip code.
Insertions: We will gladly insert any card or literature or item at a charge of $0.65 (v). However, if we need to fold the literature or match it to a mailing list you will be charged accordingly.
Minimum Orders – Overruns & Under-runs: Varies depending on item. There is a $145.00 (v) less than minimum charge for screen printing per color / location. No charge for empty and un-imprinted items. It is difficult to manufacture exact quantities. Full cases required. Factory reserves the right to ship and bill 5% overruns or under-runs.
Paper Proof: All new orders will receive a paper proof with the exact size of your artwork, confirmation of item; the quantity ordered, the color of imprint and scheduled ship date. No paper proof will be sent for re-orders unless requested.
PMS Color Matching: There is a PMS color matching charge of $50.00 (v) per color for screen imprints. Be advised that color variations will occur from uncontrollable factors including the base material, background color of the product and the natural fading of pigments as inks dry. We will make every effort to match the color you specify as closely as we can, but we cannot guarantee an exact color match.
Pre-production Samples: No charge for regular samples. Preproduction samples will incur a $50.00 (v) setup charge per color / location for screen imprints. Turnaround is approximately 5 to 7 working days. Pre-production samples may delay order.
Proof of Delivery: Please request Proof of Delivery prior to order being shipped. Your will be billed $2.00 (v) per package.
Production Time: Varies depending on items. It takes approximately 5 to 7 working days from receipt of signed confirmation for most items. Rush service available for most items.
Rush Charges: Rush service available for most products. For a 5 day rush service the cost is $70.00 (v) and for a 2-3 day $125.00 (v). During the holidays please call for rush service information.
Samples: End column pricing – we do not except returns. We must receive a faxed or emailed request for samples.
Setup Charges: $70.00 (v) charge per color for labels, silk screening or pad printing. Reorder setup charges are $40.00 (v) per color.
Shipping Information: FOB Los Angeles. Title of goods will pass from Manhattan Line to the customer when the goods are assigned to the carrier. Allow adequate delivery time. We are not responsible for delays or damage en route. We ship with UPS, Federal Express and several common carriers. If you like to supply your own carrier please let us know. We do not ship via U.S. Mail.
Terms: Pre-payment will be required for all first time orders. Standard terms are net 30 days from invoice date for those customers who have established a credit line. All past due accounts will be assessed a charge of 1.5% per month.
Art File Information:
Accepted Formats: AI, EPS, Tiff, JPEG (at least 600 DPI) and PDF Files.
Programs we support: Adobe Illustrator Adobe Photoshop.
E-Mail: Phone and Fax numbers, as well as contact name(s) should be included on e-mail messages in case we have any questions about art. Send only one file at a time and, if possible, use compression utility to avoid corruption of files. We do not accept file in PowerPoint, MS Word, and other processing programs.
Info: If documents include type, screen and printer fonts must be attached or outlined. We cannot access MAC fonts (please note that sometimes trutype fonts will not print properly). Documents in Photoshop should not be halftones (Grayscale or CMYK) and resolution should not be lower than 600 dpi.
Trademark Usage: All copy or other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork is required therewith, will be accepted by the plant as being submitted in full compliance with all applicable laws regarding trademark, service, mark copyright, right to privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the plant on the items ordered will not violate any such laws, and Manhattan Line hereby declaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the Manhattan Line harmless to any damages, cost, and or expenses when they arise under all such laws and consequence of the plant’s use of said copy or other material or the operations undertaken by this agreement.
We look forward to helping you with all of your promotional needs. Be advised, prices are subject to change without notice. This catalog supersedes any and all other catalogs.